PRIORITY AXIS 1: Structural and process improvements of the public policy management cycle
PRIORITY AXIS 3: Technical Assistance
PRIORITY AXIS 1: Structural and process improvements of the public policy management cycle – Indicative operations on areas of intervention:
- Improve political-administrative decision making process
- Improve the political-administrative decision making process
- Strengthen the accountability framework for better regulation
- Improve the organisational effectiveness
Strengthen the accountability framework
- Developing methodologies and tools to improve systems and procedures for performance measurement and reporting, including feedback mechanisms on public administration performance taking into account the public/civil society opinion;
- Training to improve the quality and extent of performance reporting to the direct recipients of public services and to citizen groups by central and local administrative organisations;
- Training in performance measurement and reporting techniques, including performance indicators and monitoring and evaluation;
- The development of a national database for collecting, reporting, analysing and publishing the relevant statistics regarding the local administration performances;
- Elaborating methodologies and the institutional framework for extending the programme/policy evaluation approach at central and local administration.
Improve organisational effectiveness
- Structural review and implementation of proposals resulting from thereof, implementation of modern instruments, setting up and operationalisation of new structures such as the public management reform centre, intercommunity development associations, corps of professional public administrators in local administration, etc.
- Introduction of quality management reforms
- Implementation of the human resource performance management system
- Development of the training management function in public administration
- Elaboration of postgraduate level management development programmes for leading civil servants
- Module-based basic training programmes on topics such as public procurement, ECDL, foreign languages, project development, project tendering and management, etc.
PRIORITY AXIS 2: Improve quality and efficiency of the public services delivery on a decentralised basis – Indicative operations on areas of intervention:
Support the sectorial service decentralization process
- Training and technical support for the structures involved in planning and coordination of the decentralization process (Inter-ministerial technical committee, CUPAR, line ministries)
- Develop procedures for cooperation between central and local administration and local authorities and schools/ hospitals/ decentralized social assistance services or other structures involved in decentralization process
- Training for public administration staff at local level, particularly in the education sector (including representatives of local authorities in the school boards) and in the health sector, in order to effectively implement the newly decentralized services
- Training for the management staff of hospitals and other medical institutions (managers and members of managing boards)
- Support for the evaluation of the pilot phase of the decentralization process in pre-university education and implementation of the recommendations of the evaluations
- Optimization of structures of the newly decentralised/deconcentrated services in the priority sectors
- Elaboration of studies/strategies to support the decentralisation initiatives
Improve the quality and efficiency of service delivery
- Development, testing and roll-out of public service cost and quality standards
- Development of methods to measure administrative burdens
- Elaboration of mechanisms/ tools/ procedures for the improvement of tax collection, including the interfacing of existing data bases
- Implementation of initiatives to reduce the time taken to deliver services (e.g. one-stop shop customer (physical as well as electronic); service plans, document management, use of the silence-is-consent rule etc)
- Training on public service performance assessment
- Review of specific problems in public service delivery, in order to simplify and reduce the administrative burden on citizens
- Implementing service delivery charters (introducing a set of general principles regarding the quality of the services which are delivered to the customers)
PRIORITY AXIS 3: Technical Assistance - Indicative operations on areas of intervention:
Support for OP ACD implementation, overall management, evaluation and for the preparation of the future programming exercise
- Support the overall management of the OP ACD. This may include ensuring external expertise, commissioning studies in order to improve the data on public administration, ensuring training of the staff, ensuring support to Monitoring Committee meetings, etc.
- Support the OP evaluation activities, in order to ensure the effective implementation of the OP ACD
- Support the preparation of future structural funds interventions. This may include ensuring external expertise, elaborating needs assessments for next programming period, etc.
Support OP ACD promotion and communication activities
- Support the communication and promotion activities of the OP ACD. This may include developing and implementing the OP ACD communication plan, establishing a system of public information related to the OP, etc.